Zendesk Summer Camp: Designing your Customer Service

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Zendesk Summer Camp: Designing your Customer Service

By Zendesk

Date and time

Tue, 22 Aug 2017 08:30 - 16:30 CEST

Location

Les Ateliers des Tanneurs

Salle Gamay Rue des Tanneurs, 58-62 1000 Brussels Belgium

Description

Great customer service demands customer centricity. It’s about knowing your customer, how they think, how they feel and above all else how they interact with your service.

Join us for this free full day masterclass with industry acclaimed industry expert Amy Scott and you’ll discover what great service really looks like, how to utilise service design to create a better customer experience and you'll even get a chance to “design" under Amy's expert guidance in our hands on workshop.


Agenda

8:30-9:00 Registration and networking

9:00-9:40 The good, the bad and the ugly of customer service experiences

9:40-10:15 The ABC’s of service design

10:15-10:30 Networking break

10:30-11:30 Service design: A deep dive into journey mapping, lifecycle mapping and multichannel

11:30-12:00 Interactive group discussions

12:00-13:00 Networking lunch

13:00-14:15 Zendesk Tips & Tricks with our Support Team

14:15-14:30 Networking Break

14:30-15:30 Workshop: Mapping your customer journey

15:30-16:30 Roundtable presentations

16:30-17:30 Happy Hour


Might your colleagues be interested in joining the event? Feel free to forward the invitation to your peers.


Organised by

Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America. Learn more at www.zendesk.com.

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